We understand that it is sometimes necessary to return a product. That is why we would like to inform you of our return conditions.

It is possible to register a product for return within 30 days of receipt

Unfortunately, we can no longer accept returns after this period. The product must be returned in its original condition, including all associated accessories and packaging.

Return costs are at your own expense

We recommend sending the package with a track & trace code so that you can follow the shipment and be sure that the package has arrived with us.

On your account within 7 days

Once we have received the product back and checked its condition, we will refund the purchase amount to the account used for the order within 7 days. It may take up to a few working days before the amount is credited to the account.

Register your return by sending an email to

Make sure you include your order number in the email and indicate which product it concerns. We will then send you a returns form and further instructions for returning the product.

Report your return


If you have any questions about returning a product, please feel free to contact our customer service. We are happy to help you!